Virtual Call Center by CloudSteer
CloudSteer’s Virtual Call Center is cloud-based, zero infrastructure solution for both Sales and Service giving you a 360 degree view for Advertisement ROI, Service Requests resolution, automating Enquiries and Service Requests creation and processes. It keeps a flawless track of all the customers, interactions and records and is an excellent productivity tool for companies who have telecallers / sales / service representatives in-house or outsourced, and who want to do away with manual micro-management, also integrating with their current systems.
![VCC](https://www.cloudsteer.com/wp-content/uploads/2020/11/VCC.jpg)
“75% CRMs fail, purely because Marketing, Sales and CRM users are reluctant to use a solution that adds transparency and workload. Any system is as good as the information put into it!”
Key Features of the VCC App include:
- Call Center and CRM on single platform
- Easily Import Existing Prospects in the system
- No need to log into a separate system to import call records to follow-up.
- Automated Call Logging as inquiries, even if missed calls or voicemails.
- Call Recording available in activity history for the prospect/customer.
- Play call recording from Browser or Mobile App.
- Calendar Integration with Robust Follow-ups and reminder management.
- Mass Email – Promotional Emails with analytics on number of times the email was read, first and last date and time read
- Pipeline Management with Optional Offer/Proposal Generation
- Automated Enquiries Routing based on Round Robin / Product Teams (Calls, Emails, Forms on Websites and Portals, Social).
- Admins can change the assignment, remove or add users for inquiry distribution within the CRM.
- Optional Products/Inventory Management Add-on.
- Advertisement Management with ROI visibility
- Marketing, Sales and Compliance Reporting and MIS (Drag and Drop)
- Escalation Notifications and Easy Click-of-a-button Re-Assignment
- Inbound and Outbound calls handling right within the CRM.
- Online Usage Guide within the system for easy Adoption and Training.
- Robust Collaboration with File Sharing, Polls etc. eliminating loss of internal information on IMs like WhatsApp, SMS etc.
- Internal Chat between users.
- Flexibility to extend the solution to handle specific business requirements.
- Other Features that would be unique to your organization and that would help you be a leap ahead of your competitors.
- No Hardware. No Software. No Speed Limits.